A CLEARER PICTURE
Good feedback
needs good context.
What a review is about, where it came from, and what has been checked should be easy to understand.
A product is one thing.
The shopping experience is another.
A product review describes an individual item: its fit, finish, quality or everyday use. A store review describes shopping with the merchant, including communication and service.
Revuka’s collection flow keeps these separate, even when a customer shares both in the same visit.
An invitation to be honest.
Review requests are linked to real Shopify orders. The collection flow checks the order and limits product feedback to items that were actually in it. An invitation opens a short flow for store and product feedback, with optional product photos or videos.
Every opinion gets the same opportunity. A one-star rating follows the same submission path as a five-star rating. We do not use the score to decide whether a customer can leave a review.
Purchase evidence, not a promise.
A verified-buyer status means that Revuka has matched the review request to a real Shopify order and the reviewed product to an item in that order. A link in an email, an imported flag or a high score is not enough on its own.
This establishes purchase evidence. It does not guarantee that the review is accurate, impartial or representative of every customer’s experience. Verification never depends on whether the feedback is positive.
Who wrote it and what they bought are different checks.
Some review sources verify the identity of the person submitting feedback. That can support a verified-reviewer status, but does not establish a purchase.
Revuka preserves relevant verification information and the original app attribution when it receives standard review records from another source. We do not currently offer a separate identity-verification flow.
Keep the history. Keep the source.
CSV imports preserve the review’s original source and submission date. They are marked unverified in Revuka; importing feedback does not create purchase evidence.
If a historic order exists only in another system, we do not invent a Shopify order or attach the review to an unrelated purchase. Existing feedback can still be valuable when its origin and limits are clear.
The same standards for every score.
Moderation should address issues such as spam, personal information, abuse or content unrelated to the purchase. It should not hide a review simply because it is critical. Rejection or unpublishing requires a reason in the review-management workflow.
Review text remains the customer’s perspective. All illustrative reviews on this website are labelled examples; they are not customer endorsements or reviews of Revuka.
A shared format is not a Shop badge.
Shopify’s standard review format gives approved apps a consistent way to store product reviews. Eligibility to display a review in the Shop app is a separate decision, with additional purchase, source, language and program requirements.
Revuka’s review-program approval is pending. We do not currently display a “Verified by Shop” badge, or promise distribution to Shop, Google or AI shopping services. A Revuka purchase check must not be mistaken for Shopify’s own verification.
Read Shop’s review eligibility requirements ↗